FREQUENCY ASKED QUESTIONS.
General
1. Where do you operate?
We’re based in Cape Town and surrounding areas. AquaLux brings professional mobile detailing directly to your home, office, or any secure location. View Our Service Locations.
​
Do you need access to water or electricity?
No — our van is fully self-sufficient with water and power. We only need safe access and enough space to work comfortably.
​
How do I book a service?
You can book directly through our 'Book Now' page on the website or contact us via WhatsApp. Once confirmed, you’ll receive your booking details and appointment time.
​
Do I need to be home during the detail?
Not necessarily. As long as we have access to your vehicle and a secure location, you don’t need to be present.
​
​Can I customise my detail package?
Absolutely — we can tailor packages to suit your needs or vehicle condition.
​
Location & Safety
Where will my car be detailed?
All services are carried out in secure, private areas such as driveways, garages, or office parking spaces. For safety, we don’t operate on public roads or in unsafe locations.
​​​
Services & Packages
What’s the difference between your packages?
-
Classic: A quick refresh to maintain your vehicle’s look.
-
Premium: A deeper clean with added protection and polish.
-
Elite: Complete restoration and long-lasting premium protection.​
​​
How often should I book a detail?
To keep your car in pristine condition year-round, we suggest our Premium Monthly Care Plan for regular upkeep — complemented by an Elite Detail every few months to restore depth, gloss, and long-lasting protection.
​
Payments & Policies
What payment methods do you accept?
We accept card and cash payments. A card machine will be on-site.
​
Do you charge VAT?
VAT is included on all our services.
​
Are prices fixed?
Prices and durations may vary from time to time and are always kept up-to-date on our website.
​
What’s your cancellation policy?
We kindly ask for at least 24 hours’ notice to reschedule or cancel your booking.